Product recalls are an unwelcome surprise. They are most often not widely advertised – you are lucky if you turn on the news when they are announcing a major recall, or get a notice in the mail. If you have Slice, you can breathe easy, knowing that we are monitoring recalls around the clock, and will alert you if something you bought online is subject to a recall. We will also help you get that item replaced!
But we know sometimes you buy things offline, especially baby products, which are also some of the most commonly recalled items, as well as large electronics and appliances. Unfortunately it’s on you to check whether an item you purchased is recalled—and here’s how you do it.
How do I keep track? There are several online resources you can use to keep track of product recalls. If you live in the U.S., the main resource is Recalls.gov, which divides recalls into nine different categories and updates every time a product is recalled. The website also lets you search for specific recalls from all national agencies (the U.S. Consumer Product Safety Commission, the Food & Drug Administration and the U.S. Department of Agriculture) and has a link to subscribe to email recall lists from said agencies.
You can also visit the specific sites of agencies. The Consumer Product Safety Commission keeps an active list of recalls and has a consumer hotline where you can report unsafe products. The FDA also has a Recalls, Market Withdrawals, and Safety Alerts section as well as an archive for recalls over 60 days old.
Don’t live in the U.S.? No worries! There are country-specific resources you can access that will alert you of recalls in your area. If you’re in the UK, check out RecallUK’s comprehensive list. Canada’s main resource is Health Canada. For Australians, take a look at Product Safety Recalls.
What products can be recalled? Electronics, baby items, clothes, food, transportation, furniture, drugs, cosmetics and animal health products are often subject to recalls. Risks can range from mild to serious, and it’s always best to pay attention to the manufacturer’s recall instructions, which will indicate severity.
What to do if a product you own is recalled: Take a look at the manufacturer’s website (or, for ease, do a quick Google search with the name of the company followed by ‘recall’ – the direct link to the manufacturer’s recalls should come up within the first page of results). If a product is being recalled, the manufacturer should provide more detailed instructions on further steps, including how returns work or whether any replacement parts are offered if appropriate to the item. They will also provide a contact number you can reach out to with questions or concerns. Remember: if a recall is serious and could pose a hazard, set the product aside until further instruction from the manufacturer.
The easiest way to stay on top of recalls is to download Slice and shop online. We worry about the recalls so you can enjoy your purchases and take comfort in knowing you are safe from faulty products. Get the Slice app here.